Terms & Conditions

Turned to HULAGI's user account upon Vendor's prior written instructions or condition.

"Service" means logistics services that HULAGI provides to vendors.

"Transaction Value" means the amount, in NPR, charged by Vendor to an local product receiver for the purchase of Products

"FRAGILE" means the product that might get easily broken or damaged including food or consumable products.

"Ticket" means the support system that "Vendor" can access from the "user" login from the "HULAGI" website www.hulagi.com.

"Parcel" means any item you need to get it delivered to another location.

"COD" means the total amount that HULAGI should receive from the buyer or receiver of the parcel that includes Item cost, Delivery or more that "Vendor" needs to charge the receiver of the parcel.

"COD Pickup" means the collection of cash from the Customer by the "HULAGI" on behalf of the "Vendor"

"Reverse Pickup" or "Exchange Order" means collection of the Products by "HULAGI" from the Customer's address as specified by the "Vendor" and the delivery of such products at a location as per the information of the order.

"Returns" or "RTO" means the delivery of Products not accepted by the Customers for any reasons whatsoever to the "Vendor" at a location mutually agreed between the Parties.

"Parents" means blood relation or family member (Mother / Father) of the "Vendor" that cannot include brother, sister or friends.

"Dispatch" means dispatch of the parcel from the Warehouse / Sortcenter of "HULAGI" or the "Vendor".

"Delivery Personnel" means the person engaged by a "HULAGI" for the Delivery or Returns of the Products.

"Fees" means the consideration payable by the "Vendor" to "HULAGI" for providing the Delivery Services as contemplated under this Agreement.

"Proof of Delivery" or "POD" means the physical or digital document or status which contains the proof of delivery or acceptance of the handover of the Products by "HULAGI" from the "Vendor" or to/from the Customer as the case may be.

"Territory" means any territory which is mutually agreed between the Parties to be their operational area as per latest quotation of "HULAGI".

Forward Delivery of the Products

"HULAGI" will allocate and send Delivery Personnel to the location(s) mutually agreed with the "Vendor" on any Business Day as required by the "Vendor" to pick up the Products for providing Delivery services. The location(s) for such pick up need to be communicated by the "Vendor" at least 2 days in advance before start of pick up from such location(s) for the first time and any change in location also needs to be communicated at least 2 days in advance of such change being effective.

Delivery Personnel shall pick up and load the Products carefully to prevent the Products from being pressed, wrinkled and/or damaged. The Parties acknowledge and agree that in the course of the Delivery Services provided by "HULAGI", if there is any loss or theft of the Products solely on account of gross negligence and willful misconduct of the Delivery Personnel, any such damage or loss to the Products shall be borne by "HULAGI" in accordance with the relevant clauses pertaining to liability of the "HULAGI" as provided for in this Agreement.

"HULAGI" will make at least two attempts to deliver the Products to the Customers at the location specified by the Customer over a period of four business days and at the time of delivering the Products shall obtain the signature of the Customer or his representative on a POD.

"PENDING" means the vendor placed an order on www.hulagi.com and "HULAGI" hasn't taken any action on the order.

"ACCEPTED" means "Delivery Personnel" is on the way to pick up orders from the "Vendor" warehouse.

"PICKED-UP" means the "Delivery Personnel" have picked up the order from the "Vendor" warehouse and order hasn't reached the "HULAGI" warehouse or sort-center.

"SORT-CENTER" means the item has reached SORT-CENTER of HULAGI that might be the SORT-CENTER of re-dispatch location or delivery location.

"ASSIGNED" means the rider is picking up an order from the SORT-CENTER of the delivery location to deliver the item.

"DELIVERING" means the rider has picked up the item and is on the way to deliver the parcel to the receiver.

"COMPLETED" means the rider has delivered the parcel to the receiver and completed all the jobs including collection of "COD"

"CANCELLED" means the vendor placed an order and "Parcel" has been cancelled for various reasons.

"REJECTED" means "Delivery Personnel" tried to deliver the "Parcel" but couldn't deliver and enough effort has been put to deliver the "Parcel"

"SCHEDULED" means "Parcel" has been requested to be delivered but customer and "Delivery Personnel" communicated and agreed to receive the parcel in a different time.

"DISPATCHED" means the "Parcel" has been dispatched from one location to another location from the warehouse of "HULAGI"

No Pickup cost for Business who work regularly after agreement. Pickup cost will be charged for home users.

We Pickup items inside the ring road and 2 KM outside the ring road. Pickups beside 2 KM of the ring road are subject to be done by special request.

We also picked up a single package inside the ring road. Single package pickup for outside ring road is subjected to be extra charged as per the latest quotation.

If the "Parcel" should be picked up from another courier company, details of the courier should be written clearly including location, alternative number and consignee for pickup.

HULAGI may retain any data that you provide in the course of using the Website or mobile app and will do so in accordance. You acknowledge that HULAGI may delete this data at any time. You acknowledge that you are solely responsible for maintaining a back-up copy of such data and that HULAGI will not be responsible for its loss or deletion.

The term Force Majeure as employed herein shall mean any unforeseen event beyond the control of either parties and which neither party is able to overcome, that hinders, either temporarily or definitely, the performance of obligations under the Agreement and may justify the postponement, interruption or termination of such Agreement. If at any time during the course of this Agreement it shall become impossible for any party to perform any of its obligations for reason of Force Majeure, that party shall notify the other party of the existence of such Force Majeure within 14 days of its appearance, whereupon both parties will be relieved from such obligations and reciprocal obligations.

You should create a new order for the Re-Dispatch of the item from the office.

New order should contain Remarks / Comment from your user account with information which Return-Warehouse order should be dispatched.

"HULAGI" can take up to 24 working hours to re-dispatch the item to SORT-CENTER which will then be dispatched for delivery.

Re-Dispatch is possible when the item is at the same branch and should be done within the same branch.

Re-Dispatch is not possible within multiple branches. Re dispatch of items should be informed in the office via ticket for faster service.

Re-Packaging details should be clearly written in remarks / comments of the new order.

Re-Dispatch will be done with a new package / sticker and effort which will be charged Rs 25 per Re-Dispatch.

HULAGI holds the reservation rights to fix the service rate and all prices listed are subject to change at any time with notice on SMS / Email or quotation on www.HULAGI.com/rates.

"HULAGI" holds rights to change the pricing of Parcel before delivering when item reaches the SORT-CENTER after weighting the item as per quotation or nature of items.

This Agreement shall be governed by and construed in accordance with the laws of Nepal. In case of conflict of the provisions of this Agreement with the laws of Nepal, the conflicting provision of this Agreement shall be automatically invalid to the extent of conflict.

Any dispute, controversy or claim arising out of, or relating to, negotiation or other shall settle the present agreement mutually agreed mode of settlement. Failing resolution in this manner, the matter shall be resolved in accordance with governing laws of Nepal.

This Agreement is executed in the English language which shall be deemed to be the original. In case of any discrepancy between any translation and the above version, the English version shall be controlled in all respects.

HULAGI believes to provide opportunity to everyone to use our platform. For the "Vendor" or "User" below 21 years, parents' authority is compulsory. Any "Vendor" below the age should sign a separate parent's consent agreement with "Parents" signature to start working with us. If a "Vendor" is found below 21 years without signing the special agreement, the vendor should visit the office with parents to complete the agreement, unable to fulfill this "HULAGI" holds rights to stop all the ongoing delivery, returns, payment and other jobs being performed until special agreement is signed by visiting the office. "HULAGI" can ask for verification of relation from legal body of Government of Nepal.