Refund Policy
Agreement and Dispatch Terms
If 'Vendor' have signed an official hard copy agreement and 'Parcels' are dispatched as per the agreed terms and conditions of 'Hulagi', if parcel is damaged or misplaced 'Hulagi' will refund the amount as per the refund terms and condition.
Refund Claim Timeline
If any Refund has to be made after verification as per the terms and condition of 'Hulagi', 'Vendor' should ask for refund within 10 days for the item dispatched by 'Vendor' that is to be delivered within the same city where 'Vendor' and 'Hulagi' is working. For cities beside 'Hulagi' head office, 'Vendor' should claim for the refund within 15 days of dispatch using the official ticket system within www.hulagi.com explaining all the events of the parcel.
Refund Amount
Hulagi authorizes the amount of refund not exceeding 60% of the actual cost if COD is added to the website. The maximum refund amount is Rs. 6000 per parcel. Item's with no COD entry in the website will be provided NRs 1500 per KG after confirmation of item size and product inside the parcel. Hulagi can take upto 45 days or more depending on the situation to proceed the refund. All the communication about the refund should be in a written format via mail or ticket.
Damage Claims
If the item is damaged while delivering, information of such damage should be given within 6 hours of delivery via the official ticket system with all the proofs (Photo, Screenshot of Chat or video). Damage in FRAGILE parcels which don't follow 'Hulagi' terms and condition will not be considered for further investigation.
Used Items
Damaged item should be provided to 'Hulagi' without using. If an item is found to be used 'Refund' will not be possible. Once item is returned, 'Hulagi' will / can resell the item to next user or next 'Vendor' who sells similar items.
Delivery Issues
Refunds will not be provided to 'Vendor' for any delay, cancellation or rejection of the order.